Really? Qwest didn't learn from the mistakes of Verizon and others?

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Sep. 13th, 2008 | 07:47 am
Mood: aggravatedaggravated




In short, Quest has decided that I don't need DNS lookups to be reliable. They provide an opt-out, but who knows how long it will take to "update my account with my preference" ?

[Edit] oh look. Once it got turned off, that domain started working again. That's got to be a coincidence, right?

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Comments {9}

jmattax

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from: jmattax
date: Sep. 13th, 2008 05:23 pm (UTC)
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What the hell does that even mean? "Your account is being updated with your web." I've had tons of trouble with
Qwest's DNS, but that was mostly my shitty actiontec telling all the local computers it was the primary DNS and not DNSing, my server now serves out DHCP, and I've told it the actiontec is not a DNS server. Course that isn't Qwest fucking up on their end.

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Bill Weiss

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from: houdini_cs
date: Sep. 13th, 2008 06:04 pm (UTC)
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It means that I clicked "no, stop that, it's dumb" in the screen before this, and it's updating my preference.

I think that's "Web.Help" as a name, not as a full stop :)

POS.

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Pi

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from: two_pi_r
date: Sep. 14th, 2008 02:37 am (UTC)
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Actiontec firmware is hit-or-miss. I just got kind of tired of it and told the actiontec to go to RFC1483 Bridging, and put something useful (a linksys box, or a linux machine) in front of it doing PPPoE, which the Actiontec forwards to Qwest.

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Bill Weiss

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from: houdini_cs
date: Sep. 15th, 2008 01:48 pm (UTC)
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That's what I'm doing.

The new M1000 series of Actiontecs seems less bad.

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wetdryvac

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from: wetdryvac
date: Sep. 14th, 2008 12:43 am (UTC)
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Curiously enough, I can't see that site at all. My provider is roadrunner/timewarner. However, I don't get a not-found page from RR the way I normally do - instead I get, "The browser could not find the host server for the provided address."

*considers*

*goes digging*

Thanks for an example site to work with - I'd had a feeling something was off on DNS on my end from some other odd site errors. Nice to see this perhaps confirmed.

Hah! Found RR's opt-out page. The buggers.

Thank-you. Dunno why I never considered that my provider might be helping me not have success on the DNS front. And, it appears that RR has a safe-search setting, so a slow adult site would never show at all.

*amused/annoyed*

Fixed, and thank-you.

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Bill Weiss

(no subject)

from: houdini_cs
date: Sep. 15th, 2008 01:47 pm (UTC)
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I do what I can.

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Brian Truitt

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from: icashizzle
date: Sep. 15th, 2008 05:18 pm (UTC)
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WTF? You have to opt out of having DNS broken? Like, that isn't the default?

In probably unrelated news I have been having a hell of a time staying connected to the internet these last few days. Seems like every couple hours at the longest (sometimes every few minutes) I'd have to unplug my modem and plug it back in to get it to reset and start working again.

In similarly unrelated news, I have no flocking idea what my username/password is for my dsl..... oops.

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Bill Weiss

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from: houdini_cs
date: Sep. 23rd, 2008 09:23 pm (UTC)
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Yep, you have to say "useful connectivity, please".

Do you have an older Actiontec? Those were all crap. The newer one (M-1000) isn't bad. You should talk to two_pi_r about how to bypass the Qwest modem, it makes it a lot more usable.

They'll give it to you over the phone. Just play dumb and say "oh, I must have written in down wrong, and I don't have the paper you sent me..."

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(no subject)

from: anonymous coward
date: Sep. 27th, 2008 05:46 pm (UTC)
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You don't even need to play dumb. If you call for a connectivity issue they will freely give you your login and password and ask you to re-enter it in the modem to make sure its correct. I guess the modems randomly corrupt the password sometimes.

The flaky DNS is really an issue on their end as the modem/router combo boxes they ship are just a DNS forwarded when doing NAT. I have a Motorola/Netopia 3347 and have the same reliability issues.

I actually never hit the page in a browser, but started digging around when Little Snitch was warning me automountd wanted to connect to assist.qwest.net and backups.backupdb (alternate name, same IP) starting a week ago. After I nmaped the IP, found the service, and googled around for any other info on it, I preemptively opted out so I don't have to suffer any more potential brokenness at the moment. It just reinforces the point that I really need to set the modem to bridging mode and run my own router with a real DNS server going straight to the roots.

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